Privacy Policy

Introduction

At Dr. Alister Victor's practice, we are committed to protecting the privacy and security of our patients' personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.dralistervictor.com) or use our medical services at Apollo Hospitals, Sarjapur Road, Bangalore.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment through our website form or by phone
• Fill out contact or enquiry forms
• Register as a patient at the hospital
• Communicate with us via email, phone, or WhatsApp

This information may include:

• Name and contact information (phone number, email address, postal address)
• Date of birth and gender
• Medical history and health information
• Insurance information
• Emergency contact details
• Any other information you choose to provide

Medical Information

As a healthcare provider, we collect and maintain detailed medical information including:

• Medical history and current health conditions
• Diagnostic test results and imaging
• Treatment plans and surgical records
• Medications and allergies
• Progress notes and follow-up information

Automatically Collected Information

When you visit our website, limited technical information may be recorded in standard web-server logs, and may also be received by third-party services whose content is embedded on our pages (see "Third-Party Services" below). This can include:

• IP address and the approximate location derived from it
• Browser type, operating system and device information
• The pages requested and the date and time of each request
• The referring website address

We do not operate our own website analytics, and we do not use advertising or remarketing trackers on this website.

How We Use Your Information

We use the collected information for various purposes, including:

• Healthcare Services: To provide medical diagnosis, treatment, and ongoing care
• Appointment Management: To schedule, confirm, and remind you of appointments
• Communication: To respond to enquiries, provide health information, and send important updates
• Medical Records: To maintain accurate and complete medical records as required by law
• Billing and Insurance: To process payments and insurance claims
• Quality Improvement: To improve our services and patient care quality
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Emergency Situations: To contact your emergency contacts when necessary

Information Sharing and Disclosure

We respect the confidentiality of your medical information. We may share your information only in the following circumstances:

With Your Consent

We will share your personal and medical information with third parties only when we have your explicit consent to do so.

Healthcare Operations

• With Apollo Hospitals, Sarjapur Road, Bangalore, where consultations, surgeries and procedures are carried out
• With other healthcare providers involved in your care
• With laboratories and diagnostic centres for test results
• With specialists for referrals and consultations

Legal Requirements

We may disclose your information if required by law, including:

• Court orders or legal proceedings
• Public health requirements
• Law enforcement requests with proper authorization
• Reporting of certain diseases or conditions as mandated by law

Data Security

We implement appropriate technical and organizational security measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical medical records in locked facilities
• Encrypted digital storage and transmission of sensitive data
• Access controls and authentication for staff members
• Regular security assessments and updates
• Staff training on privacy and security protocols
• Secure disposal of medical records as per retention policies

Your Rights

You have certain rights regarding your personal and medical information:

• Access: You have the right to request copies of your medical records
• Correction: You can request corrections to inaccurate information
• Deletion: You may request deletion of personal information, subject to legal retention requirements
• Portability: You can request your medical records in a portable format
• Consent Withdrawal: You can withdraw consent for certain uses of your information
• Complaints: You have the right to file complaints regarding privacy practices

Cookies and Tracking Technologies

Our website is a largely static site and does not use first-party analytics, advertising, or tracking cookies. We do not use Google Analytics, Google Tag Manager, or advertising/remarketing pixels.

Some third-party services whose content is embedded on our pages — such as Google Maps and Google Fonts — may set their own cookies or receive your IP address when their content loads. You can control cookies through your browser settings; blocking them may affect certain features, such as the embedded map.

Third-Party Services

Our website embeds or links to third-party services that may receive limited information (such as your IP address) when a page loads or when you use a feature:

• Appointment enquiry form — submissions are processed by Formspree
• Google Maps — the embedded map showing the clinic location
• Google Fonts and Font Awesome (Cloudflare cdnjs) — for fonts and icons
• WhatsApp — when you choose to message us
• Apollo Hospitals — for surgeries, procedures and hospital-based services

We do not control these third parties and are not responsible for their privacy practices. We encourage you to review their own privacy policies. We do not use third-party advertising or analytics services on this website.

Children's Privacy

We provide medical services to patients of all ages. For patients under 18 years of age, we require parental or guardian consent for treatment and collection of information, except in emergency situations or as otherwise permitted by law.

Data Retention

We retain personal and medical information for as long as necessary to:

• Provide ongoing medical care
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Meet medical record retention requirements (typically 7-10 years for adults, longer for minors)

International Data Transfers

Your information is stored and processed in India. If you access our services from outside India, please be aware that your information may be transferred to and maintained on servers located in India. In addition, third-party services embedded on our website (such as Google Maps and Google Fonts) may process limited technical data on servers outside India.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated effective date.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Dr. Alister Victor
• Apollo Hospitals, Sarjapur Road, Bangalore
• Opposite Decathlon, Sarjapur Road, Mulluru Hobli, Bengaluru, Karnataka 560035
• Phone: +91-79858-19243
• Email: info@apollohospitals.com
• Website: www.dralistervictor.com

Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

• Name: Dr. Alister Victor
• Email: info@apollohospitals.com
• Phone: +91-79858-19243
• Address: Apollo Hospitals, Sarjapur Road, Bengaluru 560035